Well-Being and Business Outcomes

Did you know that companies that are committed to the well-being of their employees have higher profits, lower employee turnover, greater productivity, and more satisfied customers?  That’s the conclusion of a meta-analysis of 30 years of Gallup research on employee engagement, published in 2002 in an article titled, “Well-Being in the Workplace and Its Relationship to Business Outcomes”.   The authors (Harter JK, Schmidt FL, and Keyes CL) showed that business units and companies with the highest levels of employee engagement also had the greatest probability of business success.  For example, within individual companies, business units in the top half of employee engagement scores had a 70% higher chance of success than those in the bottom half.  The authors also conclude that business outcomes improve when the company initiates education and change initiatives about employee engagement.

Harter JK, Schmidt FL, & Keyes CL (2002). Well-Being in the Workplace and its Relationship to Business Outcomes: A Review of the Gallup Studies.  In Keyes CL & Haidt J (eds.), Flourishing: The Positive Person and the Good Life (pp 205-224) Washington D.C.: American Psychological Association.
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